Tagtail App Privacy Policy

Last updated: [20/08/2024]

1. Introduction

Welcome to Tagtail, a mobile application designed to facilitate real-time location sharing and task coordination between users. This Privacy Policy is designed to help you understand our practices regarding the collection, use, and sharing of your information when you use our Service. We are committed to protecting your privacy and ensuring the security of your personal information.

By downloading, accessing, or using Tagtail, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Service.

2. Definitions

For the purposes of this Privacy Policy:

• "App" refers to Tagtail, the mobile application provided by Ridelink
• "Personal Data" means any information relating to an identified or identifiable natural person.
• "Service" refers to the App and any related services provided by Ridelink
• "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

3. Information We Collect

3.1 Personal Information

When you sign up for Tagtail, we collect the following information:

• First name: To personalize your experience and identify you to other users.
• Last name: To further personalize your experience and provide a complete user profile.
• Email address: For account verification, communication, and as a unique identifier for your account.
• Country: To comply with regional regulations and provide location-relevant services.
• Password: Stored in an encrypted format to secure your account.

3.2 Location Data

Tagtail collects and processes real-time location data from users when they are active in a group. This includes:

• GPS coordinates: Precise latitude and longitude of your device.
• Time stamps: The exact time when location data points are recorded.
• Movement data: Information about your speed and direction of travel.
• Location accuracy: The level of precision of the location data.

We collect this data at regular intervals when you are active in a group, even when the app is running in the background.

3.3 Usage Data

We automatically collect certain information when you use our Service:

• App feature usage: Information about which features of the app you use and how often.
• Group data: Information about the groups you create or join, including member lists and activity duration.
• Performance data: Crash reports and other data related to the app's performance on your device.
• Device information: Unique device identifiers, mobile network information, and other diagnostic data.

4. How We Use Your Information

We use the collected data for various purposes:

4.1 Provision and Maintenance of the Service

• To create and manage your account
• To provide the core functionality of real-time location sharing within groups
• To enable task coordination features such as courier services
• To provide customer support and respond to your requests

4.2 Service Improvement and Analytics

• To analyze usage patterns and improve our app's functionality
• To develop new features and services
• To monitor and prevent technical issues
• To measure the effectiveness of our business operations

4.3 Communication

• To send you service-related notices and updates
• To respond to your comments, questions, and requests
• To provide you with news and general information about other goods, services, and events which we offer, unless you have opted not to receive such information

4.4 Security and Fraud Prevention

• To detect, prevent, and address technical issues
• To protect against and prevent fraud, unauthorized transactions, and other illegal activities
• To identify and prevent potential safety risks

4.5 Legal Compliance

• To comply with legal obligations
• To enforce our terms, conditions, and policies

5. Location Data Usage

Location data is a core component of our Service. We use it specifically for:

• Enabling real-time location sharing within user-created groups
• Facilitating coordination of tasks such as courier services
• Providing navigation assistance for meet-ups or deliveries
• Generating anonymized, aggregated data to improve our services

It's important to note that:

• Location data is only shared with other users when you are actively participating in a group
• Once you leave a group, your location is no longer shared with other group members
• Historical location data is retained for a limited time for troubleshooting and service improvement purposes, after which it is anonymized or deleted

You can control location sharing through your device settings and within the app. However, disabling location services may limit your ability to use certain features of our Service.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your personal information in the following situations:

6.1 With Other Users

When you join a group, your real-time location and basic profile are shared with other group members.

6.2 With Service Providers

We may share your information with third-party companies or individuals ("Service Providers") to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples of Service Providers we use:

• Cloud storage providers
• Analytics services
• Customer support services

6.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6.5 For Legal Reasons

We may disclose your information if required by law, regulation, legal process, or governmental request.

7. Data Security

We value your trust in providing us your Personal Data, and we strive to use commercially acceptable means to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms for our systems
• Employee training on data protection and security practices
• Regular backups to prevent data loss

While we implement these safeguards, we cannot guarantee the absolute security of your data. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us.

8. User Rights and Controls

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal data:

• Right to access: You can request copies of your personal data.
• Right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You can request that we erase your personal data, under certain conditions.
• Right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing: You can object to our processing of your personal data, under certain conditions.
• Right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We may ask you to verify your identity before responding to such requests.

In the app, we provide you with controls to:

• Update your profile information
• Manage your group memberships
• Control your location sharing settings

9. Data Retention and Deletion

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Our typical retention periods are:

• Account information: Retained until account deletion
• Location data: Real-time data retained for the duration of group activity, historical data anonymized or deleted after 30 days
• Usage data: Retained for 12 months, then aggregated for analytics
• User content: Retained until deletion by the user or account closure

If you wish to delete your account, you can do so through the app settings or by contacting our support team. Upon account deletion:

• We will delete your personal data associated with your account within 30 days
• Some information may be retained in our backups for up to 90 days
• We may retain some information if necessary for legal or regulatory reasons, or to prevent fraud or abuse

10. International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Our country and choose to provide information to us, please note that we transfer the data, including Personal Data, to Our Country and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

11. Age Restrictions

Tagtail is not intended for use by individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Data from children under 13 years old without verification of parental consent, we take steps to remove that information from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take necessary actions.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

We will notify you via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

13. Compliance with Laws

We are committed to complying with all applicable laws and regulations, including but not limited to:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Children's Online Privacy Protection Act (COPPA)
• CAN-SPAM Act

We regularly review our compliance efforts and update our practices as necessary.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@ride-link.com
• By visiting this page on our website: Ridelink (ridelinkmarketing.web.app)
• By phone number: +256 706 525830 or +256-200912354
• By mail: Ridelink, P.O Box 121078 Kampala, National ICT Hub, Nakawa

When you contact us, we may ask for additional information to verify your identity and protect your privacy.

16. Consent

By using Tagtail, you hereby consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please do not use our Service. Your continued use of the Service following the posting of changes to this policy will be deemed your acceptance of those changes.

This Privacy Policy serves as a comprehensive agreement between you and Ridelink regarding the collection, use, and protection of your personal information while using Tagtail. We encourage you to review this policy regularly and reach out with any questions or concerns.